FAQ
1. Ordering Process
How do I place an order?
Placing an order is simple! Visit our website, upload your favorite photos, and crop your photos, as needed. Review your photos, add it to your cart and check out.
What file formats do you accept for photos?
We accept JPEG, HEIC, and PNG files. For the best results, upload high-resolution images.
Is there a minimum or maximum order quantity?
We sell our custom photo magnets as a set. A set consists of nine magnets. You can order as many sets as you need.
2. Shipping & Delivery
How long does it take to process and ship an order?
We fulfill orders within 1 business day and ship them the next business day.
How long will it take for my order to arrive?
Most orders arrive within one week of shipping.
Note: Shipping times may be impacted by national holidays. We recommend placing your order early to avoid delays!
Do you ship internationally?
Currently, we only ship within the USA.
Will I receive tracking information?
Yes! You will receive a tracking number once your order has shipped.
3. Product Details
What size are the magnets?
Our magnets are 2x2 inches, perfect for displaying memories on your fridge or creating mini-gallery walls.
What materials are used for the magnets?
We use high-quality paper and durable materials to ensure your magnets are vibrant and long-lasting.
How do I care for my magnets?
Simply wipe them with a soft cloth to keep them clean. Avoid exposing them to excessive moisture or heat.
4. Payment and Billing
What payment methods do you accept?
We accept all major credit cards, Amazon Pay, Apple Pay, Meta Pay and Google Pay for secure and convenient payment.
Is my payment information secure?
Absolutely. Our payment processing system is fully encrypted to protect your data.
5. Troubleshooting
What should I do if there’s an issue with my order?
If you experience any issues, please contact us immediately at info@lifeinmagnets.com with your order number and details. We’re here to help!
What if I uploaded the wrong photo?
Reach out to us as soon as possible. If the order hasn’t been processed yet, we can assist in correcting the issue.
6. Gift Options
Do you offer gift cards?
Yes! Gift cards are available so your loved ones can create their own custom photo magnets.
7. General Information
How long does it take from order to delivery?
From placing your order to delivery, it typically takes about 5-7 business days.
Where are the magnets made?
All of our magnets are proudly made in the USA by our family-owned business based in South Carolina.
Are your products sustainable?
We strive to use eco-friendly materials whenever possible and focus on creating long-lasting products.
8. Miscellaneous
Do you offer discounts for bulk orders or partnerships?
Yes! Contact us at info@lifeinmagnets.com for inquiries about bulk orders or collaborations.
How can I stay updated on new products or promotions?
Subscribe to our website and follow us on social media for the latest updates, offers, and inspiration.
Where can I find additional resources?
Check out our blog for tips, inspiration, and more information about our products and process.